During the past month I have received probably two dozen or so e-mails from irate cleaners - cleaners upset that Shaw has decided in January 2008 to approve only IICRC Certified Firms for cleaning warranted residential carpets.
What do you think? Do you think it is smart for Shaw to make this decision? Do you think there will be enough Certified Firms to do the work - if each consumer followed the warranty guidelines?
Or do you think, like some, that this move will fade into the background eventually?
Let's start a discussion.